Complaints and Claims
The customer accepts and understands that poor service must be reported as soon as reasonably possible. Failure to do so will entitle customer to no refunds or compensations of any kind Anderson Cleaning Services Ltd requires the presence of the customer or his/hers representative at the beginning and at the end of the cleaning session as an inspection will be carried out and any corrections made, the same day.
If the customer has scheduled an inventory check, then it must be scheduled to commence no later than 24 hours after the cleaning job has been carried out. Anderson Cleaning Services Ltd will not accept a complaint based on an Inventory check report in cases where the property has been occupied or light touch up works carried out in the period between the end of cleaning session and the Inventory check.
Anderson Cleaning Services Ltd will not accept a complaint based on an Inventory check report, filed more than 24-hour after the cleaning session. Complaints are accepted verbally over the phone and in writing. Complaints must be reported on completion or within the following 24-hours.Anderson Cleaning Services Ltd
It may take up to 7 working days to respond to a complaint. Anderson Cleaning Services Ltd agrees to keep all customer’s information confide. In case of customer dissatisfaction (must be reported in 24 hours after the service), Anderson Cleaning Services Ltd offer free re-clean up to 48 hours after the service. Evidence for missed cleaning spots must be shown. If the customer doesn’t accept the free re-clean in this period, company does not have any responsibility regarding the complaint.