Cancelations

Cancelations by Customer.

24hour notice is required if the customer wishes to cancel, re-schedule or amend a booking.

If the customer cancels a booking without reasonable grounds, he/she agrees to recover all reasonable losses incurred due to the cancellation.

In the event the cleaners are asked to leave, no one is present at the property to let them in, or there is no water and/or power at the property, customer agrees to pay the quoted amount in full.

Cancelations by

Anderson Cleaning Services Ltd.

Anderson Cleaning Services Ltd reserves the right to cancel any appointment at the beginning or during the service if:

Our cleaners are verbally or physically abused or discriminated in any way.

There are inadequate conditions for cleaning, for example – the presence of builders, removal men or lack of water/ power etc

Complaints Policy

The customer has misrepresented any facts/information about the property

The customer has misrepresented any facts/information about the property.

The property condition is hazardous to the health and well-being of our cleaners.